How to Check an OXVA Kit with the Box QR and Security Code

This OXVA authenticity check guide walks through the box QR and security code process that OXVA describes on its own pages. We are a retailer, so we repeat only what the maker publishes. Our store sells to adults aged 21+.

• OXVA authenticity check: the short version
• Where the label and code sit
• The steps, in order
• Reading the result
• Warning screens and what to do
• Using the QR code carefully
• OXVA kits in our range

Overview

Scratch off the coating on the OXVA label to reveal the 14-character security code, then scan the QR code if your label has one, or enter the code on OXVA’s official Product Verification page and select Verify. OXVA’s pages do not say exactly where the label sits on each box, so check the packaging and the maker’s page together.

OXVA authenticity check: the short version

OXVA publishes two pages on this: a Product Verification page where you type a code, and an official anti-counterfeit guide that explains the label. We read both for this article. The OXVA homepage lists the verification page under Support and in the footer.

The process rests on a label with a scratch-off area. Under the coating is a 14-character security code. OXVA describes two label versions, called V1 and V2. The V2 label also carries a QR code. The V1 label has the scratch-off code but, per the guide, no QR code.

The answer you get depends on OXVA’s own system, not on us. We are not able to run or confirm a lookup on your behalf, and a result describes one code only. It is not a promise from our store about any product.

Below, the OXVA authenticity check is broken into where to look, the steps, how to read the result and what the maker advises when something seems off.

Where the label and code sit

The verification page says to find the authentication label “on the device or cartridge”. The anti-counterfeit guide refers to the label on your packaging. Neither page gives an exact position on the box, so we will not name one.

The guide also tells you to compare the label with OXVA’s official V1 and V2 examples. It lists the kinds of differences counterfeits may show: printing quality, metallic effects, embossed details, background patterns and the scratch-off area. That comparison happens against OXVA’s images, which you should open on the maker’s own site.

Where is the QR code?

On the V2 label, the QR code is part of the label together with the scratch-off area. OXVA does not describe its position on the box beyond that. Look at the label itself rather than the artwork around it.

What if the label has no QR code?

That fits the V1 label, which OXVA describes without a QR code. Use manual entry of the 14-character code on the Product Verification page instead.

Keep the packaging until you have finished the check.

The steps, in order

This is the sequence from OXVA’s guide and verification page, summarised.

1. Look at the label and compare it with the official V1 and V2 examples.
2. Scratch off the coating to reveal the 14-character security code.
3. Either scan the QR code with your phone (V2 labels), which the guide says opens the verification page and starts the check, or go to the Product Verification page on the official OXVA website.
4. For manual entry, type the code into the input field and select Verify. The page shows “Verifying, please wait…” while it checks.
5. Check the web address in your browser before you trust any result.

Scratch gently. A coin edge works. If you damage the digits, you may not be able to read the code, and OXVA’s pages do not describe what to do about an unreadable code, so contact OXVA support in that case.

Take a screenshot of the result and keep it with your order record. It helps if you later need to talk to the maker or to us.

Reading the result

OXVA’s page shows different wording depending on whether the code belongs to a device or a cartridge. The result also includes a “Queries” figure, meaning how many times the code has been verified, and the time of the first enquiry, which the guide says is shown in UTC+8.

Code type	Normal result wording	Warning wording
Device	“This is an authentic PRODUCT code. Thank you for purchasing an OXVA product!”	Says the code has been verified many times, that it may not be an OXVA product, and asks you to contact OXVA to verify the purchase channel
Cartridge	“Verified! This CARTRIDGE is authentic. Thank you for purchasing an OXVA product!”	Says the query times may be problematic and asks you to contact OXVA to verify the purchase channel

The wording above is OXVA’s, quoted from its verification page. It does not publish a message for a mistyped or invalid code, so if the page shows something different from this table, rely on what it says and contact the maker.

Warning screens and what to do

The guide says a warning may appear if a code has been queried more than three times. OXVA also states that a high count does not automatically mean a product is fake, because you may have checked the code yourself more than once.

What does a high query count mean?

OXVA advises comparing the first enquiry time with your purchase date. If the first check happened long before you bought the item, or the count looks unusually high, contact OXVA. We cannot interpret the figures for you, since they come from the maker’s system.

OXVA tells you to contact it if the label looks suspicious, the website seems incorrect, the query count is unusually high or the first enquiry time does not match your purchase. The page offers a Support button and a “Spot a Fake? Report Now!” option. The support email listed is [email protected].

If you bought from us, also send us your order details and screenshots. We will pass the question along, but the maker decides what its own result means.

A warning is a prompt to ask questions, not a final answer on its own.

Using the QR code carefully

OXVA’s guide warns that fake QR codes may lead to imitation verification websites. For that reason it tells you to check the domain before trusting any result, and to close the page and verify manually through the official site if the address looks unusual or misspelled.

Can a QR code be misleading?

According to OXVA, yes: a printed QR code can point to a copy of the verification page. A copy can display any result it wants. Manual entry on the official site avoids that route, so it is a sensible second check even when you scanned a code first.

Open the address by typing it, or use the Support menu on OXVA’s homepage. Do not enter the code on a page reached from an unfamiliar message.

For the other side of buying a kit, such as battery size and pod compatibility, see our pod kit battery guide and the Xlim pods fit guide.

OXVA kits in our range

We list OXVA pod systems in our pod systems category, and you can compare other devices in the vape kit category and starter kit category. Prices and availability change, so read the current product page rather than relying on this guide, and we do not promise stock on any listing.

Replacement pods are a separate topic. Our replacement pods guide explains what to check, and the device manual is the reference for what fits your model. Our MTL pod kit guide helps if you are still choosing.

When your order arrives, you can run the OXVA authenticity check yourself using the steps above. It needs only the box and a phone. Orders in Dubai usually arrive in about 2 hours between 10am and 11pm, and delivery terms are on our delivery terms page.

Whatever the result, the maker’s pages are the reference. Re-read OXVA’s Product Verification page for the current process.